​How can you still access help during the emergency crisis?

While in-person visits may pose a health risk and physical distancing measures are in place, telemedicine is available for essential naturopathic services. Until further notice, based on the directives of the Ministry of Healthy, and in accordance with the College of Naturopaths of Ontario, in-person visits are unavailable.

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About Telemedicine

• What is a telemedicine visit? Telemedicine uses video cameras and monitors to connect you to your healthcare professional, who may not be located near you, reducing the need to travel. You will be able to see, hear and talk to your doctor.

• How does a telemedicine clinical visit work? A telemedicine appointment is just like a ​regular appointment, only the specialist you will be seeing and speaking with is on a monitor (computer, cell phone or tablet). Before you log on, your naturopathic doctor will already have relevant information about you to support your telemedicine visit. However, you may be asked to bring laboratory test results, medications or supplements (vitamins/minerals/botanical medicine) or imaging reports (e.g. X-rays, MRIs, CT scan, ultrasound, etc.). 

• Is there a cost for a telemedicine appointment? Yes. There is a cost for telemedicine appointments:
  • $190 for up to 120 minutes (initial visit)
  • $160 for up to 60 minutes, and
  • $90 for up to 30 minutes.

Some insurance companies providing your health benefits will cover the costs of your telemedicine appointments, just like a face-to-face or in-person visit.

• Which insurance companies accept claims for naturopathic services rendered virtually? Canada Life, Sun Life, Manulife, Industrial Alliance, Claim Secure, Johnston, Chambers of Commerce, CINUP, Maximum, Manion, Group Health, and Group Source.​

What about my privacy?

Your PRIVACY is important:

As your naturopathic doctor, I know that your personal health information is important to you and must be protected. Personal health information is any information that can identify you and link you to healthcare services you receive. I will not release this information to anyone other than those involved in your care without your approval, unless required to do so by law.

​Just like a face-to-face or an in-person appointment, when using telemedicine, your privacy is of utmost importance, and feel free to direct any questions/concerns you may have about this.